cut the crap

I went into NatWest to ask them to stop sending me paper statements. They said they have to send one per year by law, fine. I'm still getting statements, and also now getting the declaration of interest in a separate envelope! I bank online, hardly use that account anyway, and am trying to save paper and time! I went in again today and apparently they might have to carry on sending the interest statements by law. Why? Smile don't.

Their tagline is 'making life easier'. I think not. Which is why I switched to Smile.